As business grows and develops, the number of tasks for technical support specialists can increase. Requests get lost, the processing speed decreases, and the support team is unable to resolve everything within the deadline. In order to maintain the company’s reputation, many start considering implementing a Service Desk into their business processes. Today, investments in… <a class="more-link" href="https://wpadmin.brivian.com/implementing-a-service-desk-for-technical-support/">Continue reading <span class="screen-reader-text">Order and Stability in Business Processes: Implementing a Service Desk for Technical Support</span></a>

Today, IT technologies are essential for businesses of any size – they streamline workflow, enhance task accuracy, automate routine operations, and optimize resource utilization. Behind all these benefits of business process automation stands ITIL support – an internationally recognized methodology for managing IT services. The data from Statista shows the size of the IT service… <a class="more-link" href="https://wpadmin.brivian.com/the-meaning-and-role-of-itil-support-in-company-it-infrastructure/">Continue reading <span class="screen-reader-text">The Meaning and Role of ITIL Support in Company IT Infrastructure</span></a>

Technical support for software products is an integral part of successful company operations. It ensures the continuous functioning of the product and addresses various technical issues that hinder users from fully utilizing the company’s product. Essentially, software technical support exists to enhance functionality and maintain the security level of the software. It enables companies to… <a class="more-link" href="https://wpadmin.brivian.com/technical-support-for-software-products-in-sdlc/">Continue reading <span class="screen-reader-text">The Role of Technical Support for Software Products in SDLC</span></a>